We are looking for a full-time Front of House Assistant in our Cardiff office. The working hours are Monday to Friday, 8:30am – 4:30pm with flexibility to work additional hours. The role requires an experienced professional with strong client focus who will be responsible for all client areas within the building as well as the total care of clients in person and on the telephone.
Typical Workload
* Meeting and greeting clients
* Providing refreshments (including ordering/laying-out of lunches)
* Clearing rooms and conducting quality checks
* Room set up changes
* Reconciling invoices
* Answering incoming calls
* Scanning, binding and photocopying
* Ensuring adequate stationery, printing stock and consumables are maintained
* Administrative duties including opening and scanning morning post to Fee Earners, preparing post for collection by Royal Mail and DX.
* Carrying out archiving tasks, closing files, deeds and Wills and preparing them for collection
* Booking couriers and allocating on-site parking
Skills / Experience Required
The successful candidate will be confident, smart and efficient, demonstrate an excellent telephone manner and be able to use their initiative as well as the ability to work within a team. Flexibility in the job and working hours will be expected. Applicants must be computer literate and have a basic knowledge of Outlook and Word.
* Experience in a Front of House / Client Facing / Reception position
* Positive, enthusiastic and pro-active approach
* Excellent organisational skills
* Ability to work as part of a team and use own initiative
* Knowledge of Microsoft packages
* Accuracy and attention to detail
* ‘Can do’ and ‘will help’ approach
* Good communication skills
* Excellent client care approach
* Understands and complies with Information Security responsibilities commensurate with this advertised role including Data Protection and the duty of confidentiality
Blake Morgan is one of the UK's leading full-service law firms, with offices in London, Wales, Thames Valley and the South Coast region. We provide our clients with practical and straightforward legal advice whatever their regional, national and international requirements. Our clients are commercial businesses, not-for-profit organisations, government agencies and private individuals.
Our business groups are:
Banking and Finance
Business Support Services
Commercial and Charities
Commercial Litigation
Commercial Recoveries and Travel
Construction
Corporate
Employment, Pensions, Benefits & Immigration
Private Client
Property Services
Regulatory
Our office locations and details of how to reach them are found here.
How to Apply
Please apply on our website through our Online Portal.
Closing Date: Within two months from date of posting but please note we are continually reviewing applications so we would recommend applying sooner rather than later.
Interviews: The interview process will start as soon as suitable candidates have been identified. We will notify you in advance if you are required to carry out a drafting exercise/skills test as part of the interview process.
If you have any questions, please email Rob Brown at rob.brown@blakemorgan.co.uk.
Your personal data will be processed in line with our applicant privacy policy which explains how we treat your data.
Please note that we are currently only accepting CVs from direct applicants. We do not accept CVs from recruitment agencies unless terms and conditions have been agreed in advance with our Resourcing Team.
Our Culture and Environment
We pride ourselves on our Personality, which is weaved into everything we do for our colleagues, clients and communities alike. We have created an environment underpinned by our ACTS framework that places high value on being:
Astute (commercially)
Committed
Team playing
Straightforward
It's part of the way we like to do things. If you wish to work amongst colleagues with these behaviours, then you will find yourself amongst likeminded individuals at Blake Morgan.
We work as one team and believe in supporting our colleagues to strengthen the firm. We act honestly and openly in all that we do. We care for our communities and encourage all our people to actively participate in our sports, social and charitable activities. We foster a mature and smart flexible working environment which is family friendly. We also offer opportunities to develop your skills and knowledge and to progress within the firm via our Blake Morgan Academy. We seek to be transparent in all of our dealings with applicants and ensure that you have all the information you need to understand our recruitment process to decide whether or not the role and our firm are right for you. If you have any questions, please email Rob Brown at rob.brown@blakemorgan.co.uk.
Blake Morgan strives to create and maintain a positive, non-discriminatory work environment. We will ensure that all applications for vacancies will be considered without discrimination against any person on the basis of race, colour, religion, disability, nationality, ethnic origin, sex, sexual orientation, age or marital status. We strive to ensure that our shortlisting and interviewing panels are diverse. Further details about our commitment to Equality, Diversity and Inclusion can be found here.
Benefits
Some of the benefits of working at Blake Morgan include:
* 26 days' annual holiday and option to purchase 1 weeks' leave
* Birthday holiday
* My Time – one working week off for community, faith-based festivals, volunteering, or wellbeing activities
* Profit Share Scheme
* Performance related bonus scheme
* Private medical insurance including access to a health advice helpline
* Auto-enrolment pension scheme (5% employer pension contribution when employee contributes 3%)
* Life assurance scheme
* Critical illness cover
* Cash Plan - claim for flu jab, health screening, optical and dental plus a range of wellbeing and health services
* Employee Assistance Programme
* Professional subscriptions
* Free parking or travel season ticket loan depending on your office location
* Cycle to work scheme
* Discounts at leading retailers
* Recruitment referral scheme
* Gifts at key lifestyle and career milestones