We have an exciting opportunity for an Applications Support Analyst to join our team within Information Technology.
This is an opportunity to join a growing business, whereby you will be responsible for providing support for all IT application related enquiries, investigating and resolving incidents whilst providing excellent user experience.
You will be working alongside the support team to provide second and third line support, ensuring all IT-application related incidents and service requests are resolved efficiently.
Typical Workload
* Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
* Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
* As required, provide timely communication to users on the status of service requests and incidents.
* As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
* Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
* Monitor the availability, performance, and throughput of supported IT applications.
* Maintain IT application support technical documentation.
* Understand and comply with the IT organisation requirements, processes, procedures, and policies.
* As necessary, act a support resource for development and test on application upgrades and enhancements.
Skills / Experience Required
* Skilled in IT problem diagnosis and resolution.
* Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
* Ability to communicate technical information to non-technical stakeholders.
* Customer-focused and goal orientated with keen attention to detail.
* Ability to engage with and seek input from others to ensure delivery to agreed timescales.
* Strong sense of ownership and ability to follow tasks through to completion.
* Ability to understand and determine when issues to escalate to a higher level.
* MS-Sql Server Query writing skills and an understanding of relational databases.
* Knowledge of Microsoft Dynamics advantageous.
* Knowledge of SQL, SSRS and SharePoint advantageous.
* Experience supporting business applications.
* Committed to rigour around treating all clients fairly
* Focused on attributing dedication, determination and loyalty to colleagues, clients and communities
* Able to demonstrate continuous development and diversity in thinking
* Understands and complies with Information Security responsibilities commensurate with this role including Data Protection and the duty of confidentiality
Blake Morgan is committed to adopting Smart Working practices, where appropriate in the context of business needs, and empowering colleagues to maximise their performance. Whilst we strive to ensure consistency of approach across the firm, there will inevitably be some differences in working practices across our business groups and business support functions. We consider each colleague's personal preferences, working styles and development needs when deciding the best arrangements to suit our clients and colleagues. A typical approach would be a blend of working in your usual office, working from another Blake Morgan office, working from a client's office and working from home. A Guide to getting the most out of Smart Working Policy is available for our colleagues. You will be a core part of the team and able to access the technology, support, training and resources you require.
Blake Morgan is one of the UK's leading full-service law firms, with offices in London, Wales, Thames Valley and the South Coast region. We provide our clients with practical and straightforward legal advice whatever their regional, national and international requirements. Our clients are commercial businesses, not-for-profit organisations, government agencies and private individuals.
Our business groups are:
Banking and Finance
Commercial and Charities
Commercial Litigation
Commercial Recoveries and Travel
Construction
Corporate
Employment, Pensions, Benefits & Immigration
Private Client
Property Services
Regulatory
Our office locations and details of how to reach them are found here.
How to Apply
Please apply on our website through our Online Portal.
Closing Date: Within two months from date of posting but please note we are continually reviewing applications so we would recommend applying sooner rather than later.
Interviews: The interview process will start as soon as suitable candidates have been identified. We will notify you in advance if you are required to carry out a drafting exercise/skills test as part of the interview process.
If you have any questions, please email Rebecca Donnelly at rebecca.donnelly@blakemorgan.co.uk or telephone on 023 8085 7217.
Your personal data will be processed in line with our applicant privacy policy which explains how we treat your data.
Please note that we are currently only accepting CVs from instructed agencies and direct applicants.
Our Culture and Environment
We pride ourselves on our Personality, which is weaved into everything we do for our colleagues, clients and communities alike. We have created an environment underpinned by our ACTS framework that places high value on being:
Astute (commercially)
Committed
Team playing
Straightforward
It's part of the way we like to do things. If you wish to work amongst colleagues with these behaviours, then you will find yourself amongst likeminded individuals at Blake Morgan.
We work as one team and believe in supporting our colleagues to strengthen the firm. We act honestly and openly in all that we do. We care for our communities and encourage all our people to actively participate in our sports, social and charitable activities. We foster a mature and smart flexible working environment which is family friendly. We also offer opportunities to develop your skills and knowledge and to progress within the firm via our Blake Morgan Academy. We seek to be transparent in all of our dealings with applicants and ensure that you have all the information you need to understand our recruitment process to decide whether or not the role and our firm are right for you. If you have any questions, please email Rebecca Donnelly at Rebecca.Donnelly@blakemorgan.co.uk or telephone on 023 8085 7217.
Blake Morgan strives to create and maintain a positive, non-discriminatory work environment. We will ensure that all applications for vacancies will be considered without discrimination against any person on the basis of race, colour, religion, disability, nationality, ethnic origin, sex, sexual orientation, age or marital status. We strive to ensure that our shortlisting and interviewing panels are diverse. Further details about our commitment to Equality, Diversity and Inclusion can be found here.
Benefits
Some of the benefits of working at Blake Morgan include:
* 26 days' annual holiday and option to purchase 1 weeks' leave
* Birthday holiday
* My Time – one working week off for community, faith based festivals, volunteering, or wellbeing activities
* Profit Share Scheme
* Performance related bonus scheme
* Private medical insurance including access to a health advice helpline
* Auto-enrolment pension scheme (5% employer pension contribution when employee contributes 3%)
* Life assurance scheme
* Critical illness cover
* Cash Plan - claim for flu jab, health screening, optical and dental plus a range of wellbeing and health services
* Employee Assistance Programme
* Professional subscriptions
* Free parking or travel season ticket loan depending on your office location
* Cycle to work scheme
* Discounts at leading retailers
* Recruitment referral scheme
* Gifts at key lifestyle and career milestones
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