IT Applications Support Analyst

Location Southampton
Discipline: Business Support
Salary: £Competitive
Job ref: 005382

Primarily an Application Support role, you will be part of a team who are responsible for the ongoing support and development of the firm's legal applications, website, client facing extranets, internal intranet and reporting services.

The successful candidate will hold responsibility for the support of our existing legal case management systems, however wider support tasks covering all the areas covered by the team will also fall within your remit.

Experience of 2nd line support within a professional services environment and an aptitude for IT is critical. With the ongoing support of experienced team members, the successful candidate will be expected to work both independently and collaboratively on a variety of problems. We are looking for a career minded individual who can demonstrate a flair for problem solving and a desire to grow their IT skills.

We operate hybrid working practices with time split between our office in Chandlers Ford - and remote / home working. 

Typical Workload

*       Provide support and maintenance of our legal case management systems and web presence.

*       Actively monitor and manage support calls assigned to the IT Applications team

*       Investigate and resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.

*       Continuously monitor supported IT applications for availability, performance, and throughput, proactively addressing potential issues.

*       Provide timely communication to users regarding the status of service requests and incidents.

*       Liaise with IT suppliers when necessary to ensure IT application-related incidents and problems are resolved in a timely and professional manner.

*       Maintain comprehensive and accurate technical documentation for the team.

*       Advocate for and comply with IT organization requirements, processes, procedures, and policies.

*       Support development and testing activities during application upgrades and enhancements to minimize downtime.

*       Proactively improve IT support processes and procedures to contribute to continuous improvement efforts.

Skills / Experience Required

Applicants must be able to evidence previous experience within 2nd line support within a professional services environment – ideally gained from within a law firm or legal business. Other skills / experience must include:

*       Previous experience and a strong understanding of Microsoft Dynamics.

*       MS-SQL Server Query writing skills and an understanding of relational databases.

*       Knowledge of practice case management systems such as Peppermint Technology would be highly advantageous.

*       Knowledge of document and case management systems such as iManage and SharePoint, would be highly advantageous.

*       Good verbal / written communication skills, accompanied by excellent stakeholder management capabilities and a service oriented mindset.

Our business groups are:

Banking and Finance

Business Support Services

Commercial and Charities

Commercial Litigation

Commercial Recoveries and Travel



Employment, Pensions, Benefits & Immigration

Private Client

Property Services


Our office locations and details of how to reach them are found  here.

How to Apply 

Please apply on our website through our Online Portal.

Closing Date:  Within two months from date of posting but please note we are continually reviewing applications so we would recommend applying sooner rather than later.

Interviews:  The interview process will start as soon as suitable candidates have been identified.  We will notify you in advance if you are required to carry out a drafting exercise/skills test as part of the interview process.

If you have any questions, please email Rob Brown at or telephone on 023 8085 7441.

Your personal data will be processed in line with our  applicant privacy policy which explains how we treat your data.

Please note that we are currently only accepting CVs from instructed agencies and direct applicants.  We do not accept CVs from recruitment agencies unless terms and conditions have been agreed in advance with our Resourcing Team.  

Our Culture and Environment

We pride ourselves on our Personality, which is weaved into everything we do for our colleagues, clients and communities alike. We have created an environment underpinned by our ACTS framework that places high value on being:

Astute (commercially)


Team playing


It's part of the way we like to do things. If you wish to work amongst colleagues with these behaviours, then you will find yourself amongst likeminded individuals at Blake Morgan.


Some of the benefits of working at Blake Morgan include:

*       26 days' annual holiday and option to purchase 1 weeks' leave

*       Birthday holiday

*       My Time – one working week off for community, faith-based festivals, volunteering, or wellbeing activities

*       Profit Share Scheme

*       Performance related bonus scheme

*       Private medical insurance including access to a health advice helpline

*       Auto-enrolment pension scheme (5% employer pension contribution when employee contributes 3%)

*       Life assurance scheme

*       Critical illness cover

*       Cash Plan - claim for flu jab, health screening, optical and dental plus a range of wellbeing and health services

*       Employee Assistance Programme

*       Professional subscriptions

*       Free parking or travel season ticket loan depending on your office location

*       Cycle to work scheme

*       Discounts at leading retailers

*       Recruitment referral scheme

*       Gifts at key lifestyle and career milestones